Saturday, May 16, 2009

Use SMS to file complaints in the Pimpri-Chinchwad area



Municipal authorities have always been accused of being slow to adapt to modern technology, but now it seems that they are catching up to modern technology and adoption of the same so that their consumers find it easier to file complaints and interact with the municipal authorities. Consider this case of the municipal corporation of Pimpri-Chinchwad that has launched a SMS complaint service on a trial basis and started receiving complaints on this service (link to article):


Residents of Pimpri-Chinchwad can now register a complaint against civic problems by simply sending an SMS. The Pimpri-Chinchwad Municipal Corporation (PCMC) launched the SMS complaint service on a trial basis on March 20. Since then, around 70 grievenaces have been received, of which only seven are pending.
The civic authorities will classify the compliants as either simple or complex. "Simple complaints would be those which can be solved in a few days, like potholes, choked drainages, and so on. The complex ones are those that require a longer time for redressal," Sharma stated. The SMSes can be sent to the mobile phone number 9922501450. Citizens should include their name and address in their text message. Grievances can also be e-mailed to complaints@pcmcindia.gov.in.


It is good to see that the municipal authorities are taking action that is helpful to citizens, and one hopes that other municipal corporations also adopt such practices, and that the Pimpri-Chinchwad continues down this path.

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posted by Ashish Agarwal @ 1:29 PM     Comments: 0